eightyfirststreetstudios

Please email us if you have a non-frequently asked question!

GENERAL QUESTIONS

How long does it take for my order to ship?
Standard orders are typically processed between 3-5 business days unless otherwise noted. We ship 2-day ground or 3-5 day ground shipping. Please email us if you have any questions about your order. 

Do you accept international orders?
Yes! We're excited about our international customers and have tried to offer the most reasonable shipping rates possible. Please note any customs fees or duties incurred on international shipments are the responsibility of the purchaser. Please check with your local customs office about rules and regulations that may apply to you.

Do you charge sales tax?
Yes, we collect sales tax on all orders. Please email us with any questions you may have based on where you live.

Is my transaction secure?
We take the utmost care and concern for your privacy while you're shopping on our site. We will never share or sell your information to any third party, and the information we collect is solely used to contact you about your order if necessary. Transactions on our site are secured and your credit card information is never stored.

What is your return and refund policy?
Unused and unopened orders may be returned within 7 days of receipt for a refund. Once we receive the returned item(s) the charges will be credited to you (though shipping costs are non-refundable). Used, opened, and/or final sale items cannot be returned. This does not apply for personalized orders.

50% of all personalized orders are non-refundable after order confirmation. In addition, personalized orders may not be cancelled or refunded once final proofs have been approved. By approving your final proof you accept responsibility for the information and layout as shown. If errors are discovered after proof approval, we are required to charge for a reprint.

Are you environmentally friendly?
Eighty First Street Studios commits to being as efficient and environmentally friendly as possible. Our cards & envelopes use acid-free paper stock and we use local vendors whenever possible.


PERSONALIZED & CUSTOM INVITATION ORDERS

Do you accept personalized orders?
Eighty First Street Studios will consider all personalized and custom requests. However, we only accept a limited amount a year and have discretion on which orders represent our brand. Please email us as soon as you are ready to discuss your ideas and we are happy to provide a consult.

How long does it take to receive personalized orders?
Personalized stationery orders typically process in about 2-3 weeks from the order date. Ship dates for wedding items are based on the event date and will be arranged during the booking in process.

How does the order process work?
Please email us to discuss your personalized stationery order, and we will get in touch with you to confirm the order and collect any additional information we may need from you (wording, pictures, etc.). We are open to any work that you have in mind and offer full print design studio services. Once we have everything we require, your template will be designed and you'll be sent a proof via email. After signing off on the proof, we will send your project to print and you will be notified when it's ready to ship. Production typically takes about 14 days from final design approval and will ship as soon as everything is ready.

Do you offer letterpress options?
Some of our templates will be available in letterpress and we plan to offer more in the future.

What if I need to cancel my personalized order?
After placing your personalized order we will email you to confirm the details of your order, at which time 50% of your order is non-refundable. Once you confirm the details are correct, your order is 100% non-refundable.

By approving your final proof you accept responsibility for the information and layout as shown. If errors are discovered after proof approval, we are required to charge for a reprint.


CUSTOM SERVICES

What other services do you provide?
We offer styling services for a number of events, including photoshoots. Please email us to inquire.

Say it with style

We love making others feel good. Step into 81st Street and find what your heart really wants to say in the moment.

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